Your Data, Your Rights
This Privacy Policy explains exactly what personal information cash games collects from Filipino players, how we use it, how we keep it safe, and what rights you have over your own data. We believe you deserve straight answers — no legal maze, no fine-print surprises.
Last updated: 2025. Applies to all registered users accessing the platform from the Philippines.
What We Collect
Here is a clear breakdown of the personal data cash games collects and why each piece is needed.
When you register on cash games, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years old, and ensure that only one account is registered per person. We may also ask for a government-issued ID or other supporting documents during identity verification, particularly before processing withdrawal requests. All identity documents are handled with strict confidentiality and are never shared with unauthorised parties. Providing accurate registration details is a condition of using the platform, and accounts found to contain false information may be suspended.
To process deposits and withdrawals, we collect payment-related information such as your preferred payment method, transaction reference numbers, and the amounts involved in each transaction. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled through secure, locally recognised payment channels available in the Philippines. Transaction records are retained for the period required by applicable financial regulations and are used solely for the purpose of processing your requests, resolving disputes, and complying with anti-money laundering obligations. If a transaction is flagged for review, we may request additional documentation to verify the source of funds. All financial data is encrypted and accessible only to authorised personnel.
We automatically collect certain technical information when you access the platform, including your IP address, device type, operating system, browser version, and session timestamps. This data helps us maintain platform security, detect unusual login activity, and improve the overall experience for Filipino players across mobile and desktop devices. We also record gameplay activity such as bets placed, games accessed, and session duration — this information is used for account management, responsible gaming monitoring, and improving our service. Usage data is not used to build advertising profiles or sold to marketing companies. You can review your account activity at any time through your account dashboard.
When you contact our support team or submit a query through the platform, we retain a record of that communication including the content of your message, the date and time it was sent, and any response provided. These records allow us to follow up on unresolved issues, maintain consistency in how we handle player concerns, and improve our support processes over time. Support communications are accessible only to authorised staff members and are not shared externally unless required by law. If you request deletion of your account, support records may be retained for a limited period as required by our legal and regulatory obligations. We will never use your support communications for marketing purposes without your explicit consent.
How We Use It
Every piece of data we collect has a specific, legitimate purpose — nothing more.
Your identity and login data are used to protect your account from unauthorised access, verify your eligibility to use the platform, and ensure that all activity on your account is genuinely yours. We use device and session data to flag suspicious login attempts and notify you if something looks out of the ordinary. Security checks may be triggered automatically when unusual patterns are detected, such as logins from a new device or location.
Transaction data is processed solely to complete your deposit and withdrawal requests, verify that payments originate from accounts registered in your name, and maintain accurate financial records as required by Philippine regulations. We do not use your payment information for any purpose beyond what is necessary to fulfil your transaction. All payment processing is conducted through encrypted channels and complies with applicable financial security standards.
Gameplay and session data are monitored to support our responsible gaming commitments. If patterns in your activity suggest that you may be experiencing difficulties related to problem gambling, we may reach out to offer support resources or apply account limits in line with our Responsible Gaming policy. This monitoring is carried out in your interest and is never used for commercial profiling. You can also set your own limits at any time through your account settings.
Aggregated and anonymised usage data helps us understand how Filipino players interact with the platform so we can improve navigation, fix technical issues, and develop features that better serve our users. This analysis does not involve identifying individual players and is used purely to enhance the overall experience. We do not share individual usage profiles with third parties for commercial purposes.
Your Rights
Under the Philippines Data Privacy Act of 2012, you have clear rights over the personal information we hold about you.
You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to understand.
If any of the information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your profile settings.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records for regulatory compliance.
You can object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account, including any optional communications we may send.
Where technically feasible, you may request that your personal data be provided to you in a structured, commonly used format so that you can transfer it to another service if you choose.
To exercise any of these rights, contact our support team using the email address listed in the footer of this page. We will acknowledge your request promptly and respond within the timeframe required by applicable law.
If you have any concerns about how your data is handled, our FAQ page covers the most common questions. You can also reach our support team directly using the contact details in the footer below.